Terms of service

These terms of service ("terms") are the agreement between you and AppMetis for using AppMetis, the app intelligence service at appmetis.com, including the website, the logged-in product, data exports, emails and support. AppMetis is operated from India. In these terms, "AppMetis", "we" and "us" mean the operator of AppMetis. "You" means the person using AppMetis and, if you use it on behalf of a company or other organisation, that organisation as well.

By creating an account or using AppMetis, you agree to these terms and to our privacy policy, refund policy and cookie policy. If you do not agree, please do not use AppMetis.

Who can use AppMetis

You must be at least 18 years old and able to enter into a binding contract. AppMetis is built for business use, such as app development, marketing, research, investment analysis and sales. If you accept these terms for an organisation, you confirm that you have the authority to bind it.

You may not use AppMetis if we have previously closed your account for breaking these terms, or if the law forbids you from using it.

Accounts and workspaces

You need an account for most features. Give us accurate information and keep it up to date. Keep your password safe and do not share it. You are responsible for activity under your account, so tell us straight away at [email protected] if you think someone else has used it.

Every account comes with a workspace, and you can invite others to join it. Plans and subscriptions belong to the workspace. Each product line, Analytics & ASO and Market Intelligence, has its own subscription, so a workspace can hold both. The workspace owner decides who joins and what role each member has (owner, admin, member or viewer), and is responsible for the workspace's use of AppMetis, including payments and the people they invite.

Plans, limits and free plans

Our pricing page shows the current plans, what each one includes and its limits, such as connected apps, tracked keywords, seats, app profiles per day and export rows per month. Limits apply per workspace and per product line, and the usage meters in your settings show where you stand. When you reach a limit, that feature pauses until the next period starts or until you move to a larger plan.

Both product lines have a free plan with no time limit and no card required. We may change what the free plans include, and we may limit or end free access that is being abused.

Trials

Where a plan shows a free trial, you can try it for 14 days without entering a card. When the trial ends, your workspace moves to the free plan unless you choose a paid plan. We never charge you automatically at the end of a trial. We may limit how many trials a person or workspace can start.

Billing and renewal

Paid plans are billed in advance, monthly or annually, as you choose at checkout. Prices are shown in US dollars, and in Indian rupees for customers in India. We take payments through Razorpay in India and through PayPal elsewhere.

Your subscription renews automatically at the end of each billing period, at the current price for your plan, until you cancel. We charge the payment method you used, or ask you to approve the payment where your bank or the payment provider requires it. In India, recurring payments follow the Reserve Bank of India's rules, so you may receive a notice before each renewal charge.

If you upgrade during a billing period, the new plan starts at once and we charge the prorated difference for the rest of the period. If you downgrade, the change takes effect at your next renewal.

If a payment fails, we will email you and may try again. If we still cannot collect payment, we may move the workspace to the free plan.

Taxes

Prices may be subject to tax. For customers in India, we charge GST as the law requires. If you buy from outside India, you are responsible for any VAT, sales tax or similar tax that your country charges on the purchase, unless the law requires us to collect it, in which case we show it at checkout. Add your billing name, address and any GST or VAT number in your billing settings so that they appear on your invoices.

Price changes

We may change our prices. If a change affects your subscription, we will email you at least 30 days before the renewal at which the new price applies. If you do not want to pay the new price, cancel before that renewal. A price change never affects a period you have already paid for.

Cancellation and refunds

You can cancel at any time in your billing settings. Cancelling stops the next renewal. Your plan stays active until the end of the period you have paid for, and then the workspace moves to the free plan. Refunds are covered by our refund policy.

Acceptable use

You agree not to:

• scrape, crawl or bulk extract data from AppMetis, or download more than your plan's exports allow, whether by hand, with scripts or with other automated tools
• get around plan limits, quotas, masking, rate limits or other controls, or open extra accounts to do so
• resell, sublicense or publish AppMetis data, or use it to build or improve a competing dataset or product
• use contact details from AppMetis to send spam, or to contact people in a way that breaks anti-spam or privacy laws such as the GDPR, the US CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL) and India's DPDP Act
• use developer data to decide anyone's eligibility for credit, insurance, employment or housing, or to harass anyone
• attack, probe or overload AppMetis, for example by sending excessive requests, bypassing bot checks or introducing malware
• copy, reverse engineer or decompile any part of AppMetis, except where the law allows it
• share logins, or let more people use a workspace than the seats you pay for
• use AppMetis to break the law, to infringe anyone's rights or in a way that could harm AppMetis, our users or the app stores

Using developer contact data

If you use developer contact details from AppMetis for outreach, you decide how you use them and you are responsible for that use under the laws that apply to you and to the people you contact. That includes having a lawful basis, saying who you are, honouring opt-out and unsubscribe requests promptly and keeping any records the law requires.

Connected store accounts

When you connect App Store Connect or Google Play Console, you authorise us to read the reports and reviews that your credentials give access to, and to post on your behalf the review replies you write in AppMetis. You confirm that you have the right to connect those accounts. Please create keys with only the access AppMetis needs.

You keep ownership of your connected store data. It stays private to your workspace, and we use it only to provide AppMetis to you. We never use it to adjust our estimates for the same company. We will use it in anonymised, aggregated form to improve estimates only if your workspace chooses to allow that.

Review replies you send through AppMetis are posted under your developer account. You are responsible for what they say and for following Apple's and Google's rules.

You can disconnect a store at any time. When you disconnect it or delete the workspace, we delete the credentials and the data we pulled with them, as our privacy policy describes. Apple and Google can change or limit their reporting tools at any time, which may affect what we can show.

Data, estimates and accuracy

AppMetis combines measured data with estimates. Measured data, such as Google Play install counts, top charts, ratings and listing details, comes from what the App Store and Google Play publish. Estimates come from our models and can be wrong. Every number in AppMetis is labelled Measured, Estimated, Beta or Coming soon, and revenue figures cover store revenue only, which excludes ads and web or other off-store billing. Our methodology and data coverage pages explain our sources, coverage and known gaps.

Store data can be late, incomplete or wrong, and the stores can change what they publish without notice. We work hard to keep AppMetis accurate, but we do not guarantee that any data is complete, accurate or up to date, so check important figures before you rely on them. Suggestions from the optional ASO assistant are generated by AI and need your review before you use them.

AppMetis is not investment, financial, legal or tax advice. Do not base an investment decision on AppMetis data alone.

Your licence to use AppMetis

As long as you follow these terms, we give you a limited, non-exclusive and non-transferable licence to use AppMetis during your subscription, and to use the data you view or export for your internal business purposes. You may keep using exports you made while your plan was active for those purposes after it ends, subject to these terms.

You may share insights and small extracts with your colleagues, clients and advisers, and quote small amounts of data in reports, presentations and articles, as long as you name AppMetis as the source and the extract could not reasonably replace access to AppMetis.

Apple, Google and other trademarks

Apple, App Store and App Store Connect are trademarks of Apple Inc. Google, Google Play and Google Play Console are trademarks of Google LLC. AppMetis is not affiliated with, endorsed by or sponsored by Apple or Google. App names, icons and other listing content belong to their owners, and we show them only to identify and describe apps.

Our intellectual property

AppMetis, including its software, design, text, compilations of data, estimates, name and logo, belongs to us or our licensors and is protected by intellectual property laws, including copyright and database rights. These terms do not give you any rights in it beyond the licence above.

Your content and feedback

You keep ownership of what you put into AppMetis, such as lists, notes, saved searches, review replies and the metadata you submit to the ASO assistant. You allow us to host, process and display it only as needed to run AppMetis for you, and you are responsible for having the rights to it.

If you send us ideas or feedback, we may use them without any obligation to you.

Processing personal data for you

Store reports and reviews you connect can contain personal data, such as reviewer names. For that data you are the controller and we are your processor. We process it only to provide AppMetis to you, following these terms and your instructions in the product. We keep it confidential, protect it as our privacy policy describes, use only the service providers listed there, help you answer requests from the people it relates to, and delete it when you disconnect the store or delete the workspace. If you need a separate data processing agreement, contact us.

Third-party services

AppMetis relies on services run by others, including Apple, Google, Cloudflare, Razorpay and PayPal. Their own terms apply to your use of those services, and we are not responsible for them.

Availability and changes to AppMetis

We aim to keep AppMetis fast and available, but we do not promise any level of uptime unless we have agreed to one in a signed Enterprise agreement. We may pause the service for maintenance, for security or for reasons outside our control.

We keep improving AppMetis, so features change over time. Features marked Beta or Coming soon may change, be delayed or be withdrawn. If we remove a major feature that is part of your paid plan, we will tell you in advance.

Suspension and termination

We may suspend or close an account or workspace if you break these terms, do not pay, create a security or legal risk, or if the law requires it. Where it is reasonable, we will tell you first and give you a chance to fix the problem. In serious cases, such as attacks, fraud or spam, we may act at once. If we close an account because you broke these terms, fees already paid are not refunded.

You can stop using AppMetis at any time and delete your account in your settings. Please export anything you need first. When an account or workspace is closed, your licence ends and we delete its data as our privacy policy describes. If we ever decide to stop offering AppMetis, we will give you at least 30 days' notice and refund the unused part of any prepaid period.

Parts of these terms that by their nature should continue after termination, such as payment obligations, the rules on exports you keep, disclaimers, limitation of liability, indemnity and governing law, stay in force.

Disclaimers

To the fullest extent the law allows, AppMetis is provided "as is" and "as available". We give no warranties beyond those stated in these terms, including any implied warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not promise that AppMetis will be uninterrupted or free of errors, or that it will meet your specific needs.

Limitation of liability

To the fullest extent the law allows:

• we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, business, goodwill or data, even if we were told they were possible
• our total liability for all claims relating to AppMetis or these terms is limited to the fees you paid us for AppMetis in the 12 months before the claim

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be limited by law.

Indemnity

You will defend and indemnify AppMetis against claims, losses and costs, including reasonable legal fees, that arise from your breach of these terms, from your use of AppMetis data, including outreach that breaks anti-spam or privacy laws, or from content you submit. We will tell you promptly about any such claim, and you may not settle a claim that affects us without our consent.

Changes to these terms

We may update these terms. For material changes, we will give you at least 30 days' notice by email or in the product before they take effect. Other changes take effect when we post them, and the date at the top always shows the current version. If you keep using AppMetis after a change takes effect, you accept the updated terms. If you do not agree, stop using AppMetis and cancel your subscription before the change takes effect.

Governing law and disputes

These terms, and any dispute about them or about AppMetis, are governed by the laws of India, and the courts in India have exclusive jurisdiction. Before starting formal proceedings, please contact us at [email protected] so that we can try to resolve the dispute informally. If you are a consumer, you keep any protection that the law of the country where you live gives you and that cannot be excluded by contract.

General

These terms, together with the policies they mention and any order form you sign with us, are the whole agreement between you and AppMetis about the service. If a signed Enterprise agreement conflicts with these terms, the signed agreement wins. If any part of these terms cannot be enforced, the rest stays in force. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these terms without our consent, but we may transfer ours to a business that takes over AppMetis. We are not responsible for delays or failures caused by events outside our reasonable control. We send notices to the email address on your account, and you can send notices to [email protected].

Contact

Questions about these terms? Email [email protected].